.prechat-view {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 30px 20px 24px;
  background: #fafafc;
}
.prechat-view h2 {
  margin: 0;
  color: var(--color-text);
  font-size: 21px;
  font-weight: 560;
  line-height: 1.6;
  letter-spacing: -.6px;
}
.prechat-view h2 strong { font-weight: 760; }
.prechat-description { margin: 10px 0 26px; color: var(--color-muted); font-size: 13px; line-height: 1.6; }
.intake-card { padding: 24px 20px 20px; border: 1px solid var(--color-border); border-radius: 24px; background: white; }
.intake-card label { display: block; margin-bottom: 10px; font-size: 16px; font-weight: 700; }
.intake-card label span { color: #cf5c31; }
.intake-card input {
  width: 100%;
  min-height: 52px;
  margin-bottom: 24px;
  padding: 13px 14px;
  border: 1px solid #d9dbe3;
  border-radius: 13px;
  background: #fcfcfd;
  color: var(--color-text);
  font-size: 16px;
  box-shadow: 0 2px 4px #25263405;
}
.intake-card input::placeholder { color: #969aa6; }
.intake-card input:last-of-type { margin-bottom: 0; }
.intake-error { margin: 12px 0; color: #ad3434; font-size: 12px; line-height: 1.5; }
.intake-error:empty { margin: 0; }
.intake-card button { width: 100%; min-height: 52px; margin-top: 22px; padding: 12px; border-radius: 14px; background: var(--color-accent); color: var(--accent-fg, white); font-size: 15px; font-weight: 700; }
.intake-card button:disabled { background: #f0eef8; color: #aaa4c5; }
.intake-privacy { margin: 16px 0 0; text-align: center; font-size: 11px; color: #8b8e98; line-height: 1.6; }
.awaiting-contact .chat-view > :not(.conversation-heading):not(#prechat) { display: none !important; }
@media (max-width: 360px) {
  .prechat-view { padding: 24px 14px; }
  .prechat-view h2 { font-size: 19px; }
  .intake-card { padding: 20px 16px; }
}